Frequently asked questions to help you buy a voucher, a gift box or an item - L'AMI FRITZ
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing you to give it to your loved one without delay. The lucky recipient can then book their dates at our establishment L'AMI FRITZ.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for gastronomic experiences and stays at L'AMI FRITZ.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order at L'AMI FRITZ.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly on site when placing your order. The box can be customized to your liking and you benefit from immediate delivery in digital version. L'AMI FRITZ.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to delight your loved ones with unique experiences at L'AMI FRITZ.
How do I create a group fund and invite people?
To create a kitty and offer a gift box at L'AMI FRITZ, select the dedicated option during your purchase. You can then invite participants by email or via a shareable link. The beneficiary can book their dates directly with L'AMI FRITZ establishment.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift sets offered at L'AMI FRITZ. You can select the amount that fits your budget from the available options, ranging from 100 € to 392,42 €.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option at our establishment L'AMI FRITZ.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at L'AMI FRITZ.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the gastronomic and accommodation experience at L'AMI FRITZ.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our L'AMI FRITZ website.
How do I purchase or give a gift box?
To offer an L'AMI FRITZ gift box, choose your box from our options, add it to your cart, and personalize it with a message. You will receive a digital or physical version to give to your loved one.
Can we give a gift certificate and let the recipient choose the experience?
You can offer an invitation check and let the recipient choose from the experiences offered by the L'AMI FRITZ establishment.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions of the L'AMI FRITZ establishment. You can reserve your dates with the establishment and enjoy your gift box according to availability.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, at L'AMI FRITZ.
Is the gift box customer service reachable by phone?
The customer service of L'AMI FRITZ is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at L'AMI FRITZ.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment L'AMI FRITZ.
Is there a dedicated customer service for gift boxes?
L'AMI FRITZ offers a dedicated customer service to answer all your questions about your gift box. Useful information about your stay or menu is available directly on our website.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information to use your gift box at L'AMI FRITZ in this FAQ. You will discover the booking terms, the validity of your gift box, and other practical details to fully enjoy your experience.
Is spa access included in my gift box?
Access to the spa is included in the 'Swimming Pool & Spa Parentheses' gift box from our establishment L'AMI FRITZ.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an L'AMI FRITZ gift box benefits from the same services as other customers, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying booklet. You will find the details of the menus and services offered by the establishment L'AMI FRITZ.
Is parking included in my gift box?
The gift box does not include parking. You will be able to park on site for an additional fee, subject to availability, at our establishment L'AMI FRITZ.
Is breakfast included in my gift box?
Breakfast is not included in the gift boxes offered by the establishment L'AMI FRITZ.
Is special attention given to the recipient of a gift box?
L'AMI FRITZ pays special attention to gift box recipients, with tailored services for a pleasant and personalized experience.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink during your gastronomic experience at the hotel-restaurant L'AMI FRITZ.
Should we bring towels to the Spa?
The towels are provided by the establishment for the spa, so you don't need to bring any. Fully enjoy your relaxation moment at L'AMI FRITZ.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly offer multiple L'AMI FRITZ gift boxes to your employees and customize them according to your preferences. The L'AMI FRITZ boxes allow you to choose from different gastronomic experiences and stays, adaptable to your needs.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The boxes are customizable and delivered immediately, with secure payment, at our establishment L'AMI FRITZ.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at L'AMI FRITZ.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options. Gift boxes like the romantic package or the pleasure menu are perfect for rewarding your employees at our establishment L'AMI FRITZ.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the purchase conditions, at our establishment L'AMI FRITZ.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. The terms may vary depending on the packages, but you will be able to express your satisfaction after your stay at L'AMI FRITZ.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via our online form. Recipients of our gift boxes can book their dates directly with our establishment L'AMI FRITZ.
Is there a dress code for the gift box?
For the gift box, appropriate attire is recommended for dining at the restaurant of our establishment, L'AMI FRITZ.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by L'AMI FRITZ.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Beneficiaries can book their dates directly with the establishment L'AMI FRITZ.
How can one access the hotel from the airport?
To access the L'AMI FRITZ hotel from the airport, you can use public transportation or a taxi service. The establishment is located in Ottrott, in the Grand Est region, and is easily accessible by car or train.
Is the establishment accessible to people with reduced mobility?
The accessibility of the establishment L'AMI FRITZ for people with reduced mobility depends on the available infrastructure. You can find more details on our website.
Are pets allowed in the establishment?
The establishment L'AMI FRITZ accepts pets under specific conditions, which are detailed during the reservation or the gift box order.
Where can I find the menus?
The menus of L'Ami Fritz are available on the detailed sheet of each gift box or directly on the establishment's website. You will find a variety of options, ranging from the market menu to food and wine pairings, for a refined gastronomic experience. These menus are offered in the rustic and luxurious setting of the L'Ami Fritz restaurant.
What are the hours of operation?
The opening hours of the L'AMI FRITZ restaurant and hotel vary depending on the day and the season. You can discover our regional gourmet cuisine in a rustic and elegant setting in Ottrott, Grand Est.
Is there parking available near the establishment?
The establishment L'AMI FRITZ has a private parking lot nearby to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from L'AMI FRITZ can be delivered by email or by mail according to your preference. The box is sent immediately in digital format or as a gift pouch to your home.
Is postal delivery offered?
The postal delivery of our L'AMI FRITZ gift boxes is offered for home delivery. L'AMI FRITZ gift boxes can also be sent immediately in digital format, providing flexibility for the lucky recipient.
In addition to gift boxes, is it possible to order or have items delivered?
Our online store offers only gift boxes for gastronomic experiences and stays at the hotel-restaurant L'AMI FRITZ.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a gourmet moment at L'AMI FRITZ. The gift pouch version is sent to your home, while the digital version is sent immediately by email.
Is the box presented in a neat packaging?
The L'AMI FRITZ gift box is presented in an elegant and carefully designed gift pouch, for a refined gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and send it immediately by email to the person of your choice. The recipient will thus be able to enjoy their gastronomic experience at L'AMI FRITZ quickly.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The L'AMI FRITZ gift box is delivered to your home or in a digital version for immediate use.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate delivery in digital format or a gift pouch delivered to your home at L'AMI FRITZ.
What are the delivery times for gift boxes by mail?
The delivery times for the gift boxes from L'AMI FRITZ vary depending on the destination. Your gift box can be delivered to your home or sent immediately in digital version, depending on your choice.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. The box is shipped on the scheduled date, and you benefit from immediate digital delivery. Take advantage of this flexibility to offer an exceptional moment to your loved ones at L'AMI FRITZ.
Is express delivery available?
The express delivery of your gift box depends on the options available during your order at L'AMI FRITZ.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your gift box purchase at L'AMI FRITZ.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The box is sent immediately in digital version or as a gift pouch to your home, according to your preference, at L'AMI FRITZ.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. You will receive your gift box directly at your home, ready to be offered, at our establishment L'AMI FRITZ.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation according to the conditions of the establishment L'AMI FRITZ.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the establishment L'AMI FRITZ.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the L'AMI FRITZ establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions of the establishment L'AMI FRITZ.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the L'AMI FRITZ establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box is specified during the booking, according to the conditions of our establishment L'AMI FRITZ.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability and reservation conditions of the L'AMI FRITZ establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at the hotel-restaurant L'AMI FRITZ.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
L'AMI FRITZ offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with offers tailored to each occasion. You can discover these boxes on our website to find the one that meets your expectations.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, with diverse options to share a gastronomic or relaxing moment. For example, the 'Lovers' Package' offers a cozy night, while the 'Flavor Trail Menu' allows you to discover authentic and refined seasonal dishes. Explore our offers to find the ideal experience to give at L'AMI FRITZ.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and an authentic experience at L'AMI FRITZ.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the L'AMI FRITZ gift boxes correspond to those offered by the establishment, such as gourmet menus or cocooning nights. The boxes offer flexibility to book dates according to availability, while guaranteeing an authentic and refined experience in our rustic and luxurious setting, at the foot of Mont Sainte-Odile.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to the availability and conditions of the L'AMI FRITZ establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at L'AMI FRITZ.
Is online payment secure?
Online payment for your gift boxes is fully secured on our platform. This ensures a worry-free purchase at our establishment, L'AMI FRITZ.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at L'AMI FRITZ.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from L'AMI FRITZ are specially designed to offer a unique gastronomic and accommodation experience in our establishment. Each box allows you to enjoy a refined meal or an overnight stay in our hotel-restaurant located in Ottrott, at the foot of Mont Sainte-Odile.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at L'AMI FRITZ.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You benefit from an immediate digital delivery or a gift pack version at your home, depending on your choice. Enjoy the gastronomic experience of our establishment L'AMI FRITZ.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at L'AMI FRITZ.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At L'AMI FRITZ, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the L'AMI FRITZ website, where you will also find the specific conditions related to your purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box purchase, you can pay by credit card, PayPal, Apple Pay, or Google Pay. All payments are secure, and you get the best rate directly from our establishment L'AMI FRITZ.
Can I receive an invoice after my purchase?
After purchasing a gift set, an invoice will be automatically sent to you by email. You can also find it in your customer account on our website. This way, you have a written record of your purchase at L'AMI FRITZ.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. All payments are secure, and you benefit from the best rate directly from L'AMI FRITZ establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of our establishment L'AMI FRITZ.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and made directly to the establishment L'AMI FRITZ.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment L'AMI FRITZ.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at L'AMI FRITZ.
Can we add options to your gift box offers?
L'AMI FRITZ gift boxes can be customized to your liking, with options such as immediate digital sending or a gift pouch version at home. You can choose from different experiences, such as gourmet menus or cocooning nights, to offer an unforgettable moment to your loved ones.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, you can choose a premium packaging option when placing your order online. L'AMI FRITZ offers you a carefully wrapped option for postal delivery.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding, for a unique experience at L'AMI FRITZ.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment L'AMI FRITZ.
If a paper gift box is lost, can you issue a new one?
In case of loss of your L'AMI FRITZ gift box, a duplicate can be issued subject to availability. We will send you a new box so that you can continue to enjoy the gastronomic and accommodation experience of our establishment L'AMI FRITZ.
Can partially used gift boxes be refunded?
Partially used L'AMI FRITZ gift boxes cannot be refunded. The beneficiary can book their dates directly with the establishment and fully enjoy the offered experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a L'AMI FRITZ gift box for another of equal or greater value, subject to the establishment's conditions. Gift boxes offer flexibility to choose and customize your experience according to your preferences.
Does the right of withdrawal apply to the purchase of a gift box?
The L'AMI FRITZ gift box, corresponding to a service, is neither exchangeable nor refundable. The right of withdrawal does not apply to this type of product.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on L'AMI FRITZ's general terms and conditions. The lucky recipient can book their dates at the establishment and enjoy their gift box according to availability.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, repair or exchange is possible according to the conditions of the L'AMI FRITZ establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box is possible according to the general terms and conditions of our establishment L'AMI FRITZ.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date. If not, it will no longer be usable. Check the conditions of the establishment L'AMI FRITZ for possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, L'AMI FRITZ does not issue a credit. The beneficiary can book their dates at the establishment and fully enjoy their experience.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the L'AMI FRITZ establishment. The box includes gastronomic menus and stays to share in pairs, depending on the option chosen.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the reservation and usage conditions that you will find detailed during the purchase. At L'AMI FRITZ, we commit to processing your refund requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for L'AMI FRITZ are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment and fully enjoy their experience.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability at our establishment L'AMI FRITZ. We recommend checking the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at L'AMI FRITZ is subject to the availability of the establishment. To fully enjoy your experience, it is recommended to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at L'AMI FRITZ.
Do I need the gift box number to make a reservation with a gift box?
To book with your L'AMI FRITZ gift box, have the number on it ready, as it is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box at L'AMI FRITZ during the weekend depends on the availability of the establishment. We advise you to check the conditions when making your reservation.
Can I use my gift box on holidays?
The use of your gift box at L'AMI FRITZ is possible on public holidays, subject to availability. The restaurant offers regional gourmet cuisine in a rustic and elegant setting, and the hotel is a beautiful 18th-century mansion at the foot of Mont Sainte-Odile.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the L'AMI FRITZ establishment.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment L'AMI FRITZ.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible according to the conditions of the establishment L'AMI FRITZ.
Can I make a reservation by email with my gift box?
Email reservation is possible with your gift box at the hotel-restaurant L'AMI FRITZ. The establishment offers stays and gourmet menus in a rustic and luxurious setting in Ottrott, in the Grand Est region.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment L'AMI FRITZ.
Does my gift box cover the entire service?
Your L'AMI FRITZ gift box covers the service mentioned on your exchange voucher, such as a menu or a stay. Any additional charges or options, such as extra drinks or spa services, are at your own expense. You can choose your dates directly with the L'AMI FRITZ establishment.
Is my gift box personalized?
Your gift box is nominative and personalized with the recipient's name. It is valid for a gastronomic experience or a stay at the hotel-restaurant L'AMI FRITZ.
Can my gift box be used all at once?
Your L'AMI FRITZ gift box can be used in one go. The menus and packages offered are designed to be enjoyed during the same visit, whether for a gourmet dinner or a cozy stay.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our establishment L'AMI FRITZ.
Is my gift box valid in only one establishment?
Your gift box is valid only for a gastronomic experience or a stay at the L'AMI FRITZ establishment in Ottrott.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and for an additional charge. The menus and packages offered by L'AMI FRITZ already include high-end services, such as food and wine pairings or access to the pool and spa, for a refined stay in Ottrott.
Can someone else use my gift box?
The L'AMI FRITZ gift box is personalized and reserved for its recipient. It can only be used by the person indicated on the box.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the conditions of the L'AMI FRITZ establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel-restaurant L'AMI FRITZ, you may be asked for a piece of ID to validate your reservation made with a gift box.
Do you accept pets?
L'AMI FRITZ does not specify its policy regarding pets. It is advisable to check directly with the establishment to know the accommodation conditions.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can choose their reservation dates at our establishment L'AMI FRITZ.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can proceed with your purchase as a guest, directly on our L'AMI FRITZ website.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in several installments, depending on availability and reservation conditions at our establishment L'AMI FRITZ.
What are the check-in and check-out times?
Arrival and departure times are set according to the availability of our establishment L'AMI FRITZ.
What services are included in a gift certificate?
The services included in an L'AMI FRITZ gift voucher vary depending on the chosen box set. For example, the market menu includes an aperitif, a glass of wine to accompany the dishes, as well as a hot drink, all in a rustic and luxurious setting. For specific details, refer to the conditions of the L'AMI FRITZ gift box.
What is the difference between a gift box and a free amount voucher?
An L'AMI FRITZ gift box allows you to choose from predefined experiences such as gourmet meals or hotel stays, while an open-ended voucher gives you the freedom to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary information before making your purchase at L'AMI FRITZ.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment L'AMI FRITZ by mentioning your unique code. The beneficiary can choose their stay or meal dates according to the availability and conditions of the gift box.
Can the gift box be transferred to a third party?
The L'AMI FRITZ gift box can be given to a third party. Simply enter the recipient's name during the order process or specify it later. The recipient can then book their dates directly with the L'AMI FRITZ establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of the establishment L'AMI FRITZ.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment L'AMI FRITZ.
What is the validity period of a gift box?
The L'AMI FRITZ gift boxes are valid for 1 to 3 years depending on the type of box chosen. This period of validity allows you to offer an exceptional moment to your loved ones, to be used at their convenience in our L'AMI FRITZ establishment.
Are children allowed?
L'AMI FRITZ welcomes children in its establishment. The restaurant offers regional gourmet cuisine in a rustic and elegant setting, ideal for a family meal. The hotel-restaurant L'AMI FRITZ.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment L'AMI FRITZ.
Is the spa access private?
Access to the spa at L'AMI FRITZ is not private. The 'Pool & Spa Interlude' package allows you to enjoy a relaxing moment in a shared setting.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences. The options vary depending on the partner establishments, such as the lovers' package or the pleasure menu, available at L'AMI FRITZ.